Terms & Conditions

Please read these terms carefully, and print and keep a copy of them for your reference.

About Us

This website is owned and operated by Forest Classics.

If you need to contact us, please e­mail us at [email protected] 

alternatively, call customer services on 01594 368318.

VAT number: 488779206

Product guarantee

If a product is found to be faulty due to poor workmanship or manufacture within 12 months from the date of invoice, Forest Classics will, at their discretion, repair or replace the product. It is the customer's responsibility to ensure that any returned items are properly packed, with a full explanation of the problem(s) found, together with your original payment slip or receipt. Forest Classics will refund any carriage charges incurred for the return of products under guarantee. When the product is repaired or replaced, it will be returned free of carriage charges. Products that have been delivered correctly in accordance with the customer's order will not be accepted for credit or refund unless confirmed in writing prior to return.

We do not accept returns after 30 days unless by prior agreement. This does not affect your statutory rights.
 

Kits

We have a non-return policy on any and all kits once they have been opened and started.

Payments

Payment will not be taken until we can guarantee that stock is available.

This does not apply to models where there is a known lead time and a deposit is required, for example, the models from D.R. Mercer.

Returns & Refunds

The customer is entitled to return any order placed with Forest Classics within seven days of receipt of the product.

providing the product is returned with all instruction manuals and accessories in undamaged original packaging with the product(s) unused. The customer is responsible for the safe return and all carriage charges when returning products within the seven-day return policy.

Refunds will only be made using the original method of payment, i.e., Visa or Switch. All such items must be returned with the original receipt or payment slip. These terms do not cover consumable products.

Title of Goods

All goods bought on the Forest Classics website or any shopping profile linked to Forest Classics will remain the property of Forest Classics until full payment has been made.

Delivery

It is the customer's responsibility to check their consignment for any signs of damage to the packaging.

If damage is found, ensure that details are entered upon the carrier's consignment sheet, or upon opening, damage to the enclosed product should be notified to Forest Classics immediately or at the latest two days from receipt.

Forest Classics does not accept any liability for late or non-delivery of products.

If a consignment has not been received within 10 working days from the date of order or agreed delivery date, please notify Forest Classics, who will instigate a search with the carrier.

Overseas customers, please confirm delivery at the time of ordering. Please note all customers purchasing from outside of the UK are responsible for all taxes and charges imposed by their own countries' customs authorities.

Although we do aim to post within 3 working days or same day before midday, please be midful that this is not always possible. If you need an item send out fast please message us soon after you have placed your order.

Pricing & Specification

We reserve the right to amend prices and specifications without prior notice.
All prices shown are inclusive of VAT where applicable.